Expert guidance, better grades - Effective learning starts with Primo Tutoring

Last Updated 06/02/26:
 

At Primo Tutoring, your privacy is important to us. We are committed to handling your personal information with care, transparency, and responsibility. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Privacy Act 1988 (Cth) and, where applicable, international laws like the General Data Protection Regulation (GDPR). 
 

1. Introduction

This policy applies to all personal information provided to Primo Tutoring by clients, students, or website visitors. By using our website, enrolling, or engaging our tutoring services, you agree to the terms outlined in this policy.

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2. Information We Collect

We collect personal information necessary to provide quality tutoring services and manage our operations. This may include:

• Parent/guardian and student names

• Contact details (email, phone number)

• Student academic information and goals

• Enrolment form responses

• Billing and payment details (e.g. invoice records)

• Blog Interactions: We may collect your name or email address if you interact with our blog

• Information collected automatically via our website or online tools:

  • IP address, browser type, device type

  • Pages visited, time spent, and navigation activity

  • Cookie and tracking data for analytics and advertising

We may also collect contact information from referred students to administer our referral program, used only with consent.

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3. How We Use Your Information

We use your personal information to:

• Schedule and conduct tutoring sessions

• Process payments and issue invoices

• Communicate with parents/guardians about sessions, progress, or updates

• Manage enrolments and administration

• Improve our website and measure advertising performance

• Comply with legal and financial obligations

We do not sell or rent your data under any circumstances.
 

4. Children’s Privacy

We collect academic and contact information about children only with the consent of a parent or legal guardian. This information is used solely to support the child’s tutoring experience and remains confidential. Testimonials featuring student stories or full names are only published on our website or marketing materials with the express written consent of the parent or guardian.

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5. Payment Processing

We do not collect or store banking or credit card information through our website. All payments are processed via direct bank transfer, and we retain invoice records for tax and accounting purposes.
 

6. How We Store & Protect Your Data

We take appropriate steps to protect your personal information from loss, misuse, or unauthorised access. These include:

• Password-protected devices and accounts

• Secure digital storage systems for student records, invoices, and communications

• Use of Cal.com, a third-party scheduling tool, to display session availability and allow booking requests. Only Primo Tutoring has access to the information you provide when booking or making enquiries. We take privacy and data security seriously and implement strong safeguards to protect your information. However, no online system is entirely risk-free.

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7. Data Retention

We retain personal information only as long as necessary to:

• Provide tutoring and communicate with clients

• Meet legal or financial record-keeping obligations (e.g. tax)

• Maintain accurate business records

After this period, your data will be securely deleted or de-identified.

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8. Disclosure of Information

We do not sell your information. We only share data:

• With your explicit consent

• When legally required (e.g. by court order or tax office request)

• To protect our rights, safety, or the safety of others

• With trusted third-party service providers who help deliver or support our services, such as:

  • Wix (website platform)

  • Google Analytics (site performance)

  • Meta (advertising)

  • Cal.com (scheduling)

These third parties are required to safeguard your information and use it only as necessary.

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9. Cookies & Tracking Technologies

Our website uses cookies and tracking tools to improve performance and measure visitor engagement. These may include:

• Essential cookies: for website navigation and security

• Analytics cookies: for understanding how visitors use the site (e.g. Google Analytics)

• Marketing cookies: for tailoring and tracking advertising (e.g. Meta Pixel)

If you interact with our website (e.g. by entering your email), that data may be used to personalise ads on platforms like Facebook or Instagram.

Your Choices:

• Adjust your browser settings to manage cookie preferences

• Use opt-out tools such as:

  • www.youronlinechoices.com.au (Australia)

  • Meta ad settings (Facebook/Instagram)

  • International options like DAA (US), DAAC (Canada), or EDAA (EU)
     

10. Your Rights

You may contact us to:

• Request access to the personal data we hold about you or your child

• Ask for corrections or deletions, subject to legal or contractual obligations

• Withdraw consent to data use (if applicable)

To exercise these rights, please contact:
📧 info@primotutoring.com.au

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11. Public Feedback & Reviews

If you provide feedback via a public platform (such as Google Reviews), you acknowledge that we may feature this content as a testimonial on our website. To protect student privacy, we will aim to only use a student’s first name or initial when republishing such feedback.

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12. Updates to This Policy

We may occasionally update this policy to reflect changes in regulations or business practices. If changes are significant, we’ll notify you via email. The latest version will always be available on our website.
 

13. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia. If you access our services from outside Australia, you are responsible for complying with your local data protection laws.

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14. Contact Us

For any questions about this Privacy Policy or to submit a data-related request, please contact:
📧 info@primotutoring.com.au